Privacy Policy

TAXIS33 is a first-party online pokies and casino platform for Australian adults aged 18 and over. This Privacy Policy explains how TAXIS33 collects, uses, stores and protects personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). By creating an account or using any part of the platform, you confirm that you have read and accepted the terms below. Questions can be directed to the support team via Live Chat at any time.

Information We Collect

TAXIS33 collects personal information necessary to operate a verified, secure AUD gaming account and meet obligations under Australian privacy and gambling regulations. This includes:

Full legal name, date of birth and residential address;
Email address and contact phone number;
Government-issued identification provided during identity verification;
Payment details provided during deposits and withdrawals, including PayID, card and USDT-TRC20 wallet information;
Account records covering login history, game sessions, bonus claims and transaction history;
Responsible gaming indicators such as deposit limits and self-exclusion requests;
Device and connection data including IP address, browser type, operating system and device identifiers;
Messages and requests sent to the support team through Live Chat or any other channel.

How We Use Your Information

Personal information collected by TAXIS33 is processed for specific, legitimate purposes in line with the Australian Privacy Principles. These include:

Opening and maintaining your TAXIS33 account;
Verifying your identity before processing withdrawals, as required under platform verification rules;
Processing deposits, withdrawals and bonus credits accurately and securely;
Preventing underage gambling and ensuring player authenticity;
Detecting and investigating fraud, suspicious activity and potential breaches of platform terms;
Sending promotional communications and reward notifications where you have given consent;
Handling support requests and resolving account disputes;
Meeting obligations under the Privacy Act 1988 (Cth), applicable gambling regulations and other Australian laws.

TAXIS33 does not sell or rent personal data to third parties for marketing purposes. In line with the Australian Privacy Principles, data may be disclosed to third parties only in the following circumstances:

To payment processors handling deposits and withdrawals via PayID, bank transfer, card or USDT-TRC20;
To identity verification providers used as part of the withdrawal verification process;
To law enforcement or regulatory authorities where disclosure is required by Australian law;
To technology providers supporting platform infrastructure, under binding confidentiality agreements.

All third parties receiving data from TAXIS33 are required to handle it in accordance with the Australian Privacy Principles and to use it only for the stated purpose.

Data Retention

TAXIS33 retains personal data for as long as your account remains open and for a minimum of five years following account closure, consistent with obligations under Australian law. Data no longer required for legal, compliance or dispute-resolution purposes is deleted or de-identified in a secure manner.

Cookies and Tracking

TAXIS33 uses cookies, web beacons and similar tracking technologies to maintain platform performance, store session preferences and analyse usage patterns. This data helps optimise platform services and identify potential security issues. Cookie settings can be adjusted in your browser at any time. Disabling certain cookies may affect how parts of the platform function. Session and tracking data is not shared with third parties outside of legal requirements.

Security

TAXIS33 protects account and payment data using SSL encryption, restricted server access and regular security reviews aligned with Australian industry standards. The verification-first approach applied to withdrawals extends to how account data is accessed internally. Players are encouraged to choose a strong password unique to their TAXIS33 account and to keep login credentials private.

Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Request access to the personal data TAXIS33 holds about you;
Ask for corrections to any information that is inaccurate, incomplete or out of date;
Request deletion of your data, where no legal retention obligation applies;
Withdraw consent for marketing communications at any time;
Raise a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

Submit access or correction requests through the TAXIS33 Live Chat. Verified requests will be handled within the timeframes required under Australian law.

Minors

TAXIS33 is strictly for adults aged 18 and over, in line with Australian gambling regulations. The platform does not knowingly collect data from minors. Any account found to belong to a person under 18 will be closed immediately and all associated data removed. Parents and guardians are encouraged to apply appropriate device-level controls to restrict access to online gaming platforms.

Policy Updates

TAXIS33 may revise this Privacy Policy when platform operations, legal requirements or data practices change. Updates of material significance will be communicated via email or a notice on the platform. Continuing to use TAXIS33 after an update is posted means you accept the revised terms.

Contact

Privacy questions, data access requests and complaints can be directed to the TAXIS33 support team via Live Chat. Support runs 24 hours a day, seven days a week. Complaints may also be lodged with the Office of the Australian Information Commissioner at oaic.gov.au.